SPYCE Privacy Policy

Introduction

SPYCE is committed to respecting and safeguarding your privacy. Your trust is our most valuable asset, and we understand that handling your personal information with utmost care is a significant part of earning that trust. We want to ensure you understand how we collect, use, store, and disclose your personal data. This policy applies to our website www.spyce.ca and the SPYCE app.

By using the SPYCE website or app, you agree to our collection, use, storage, disclosure, and transfer of your personal data as described in this policy. If you do not agree, please discontinue your use of our services immediately.

Collection and Use of Personal Information

Account Creation

When creating an account, we collect your first and last name, email, and a hashed password. This helps us administer your account, grant you access to our platform, verify your identity, and protect you from unauthorized access and potential identity theft.

Placing Orders

We outsource payment operations to our payment processor, SQUARE, ensuring no credit card information is stored on our systems. For order processing, we collect and store your device id, make, model, IP address, and your location (for pay on delivery orders only) to protect you and us from fraudulent activities. Recent delivery addresses stored on your device for you convenience in ordering

If your order includes controlled substances, we require a government-issued photo identification that matches your SPYCE account name to confirm you are of legal age.

Order History

We store details such as date and time, cost, delivery address, IP address, device information, payment method, order details, and special instructions to enhance our service offerings and aid any troubleshooting of past orders.

Communications

We may use your information to communicate important changes, developments, or offers relating to SPYCE services. These essential service messages cannot be opted out of unless you cease using our services.

Reviews

You may leave reviews of your delivery experiences. These reviews may be shared with merchants and/or courier if deemed appropriate

Employment Opportunities

When you apply for a position at SPYCE, we store your employment-related materials to evaluate your candidacy and manage our working relationship. For couriers, we additionally store identity verification, proof of work eligibility, banking details, and criminal record check information during your tenure.

Contests and Promotions

For contests and promotions, we collect essential information needed for prize distribution.

Vendor Onboarding

For onboarding new vendors, we collect relevant business information.

Customer Support

We may collect your name, email, or phone number to efficiently respond to your queries and enhance our customer service. We may record calls for training and quality improvement.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, for example, by remembering your preferences, and to understand how our platform is being used, which helps us identify any areas for improvement. You have the right to accept or decline cookies from our website at any time.

Children's Privacy

Our services are not intended for individuals under the age of majority. We do not knowingly collect or solicit personal information from children. If we learn we have collected personal information from a child without parental consent, we will take steps to delete such information as soon as possible.

Disclosure of Personal Information

Your personal information is stored on servers located in Canada. We disclose information to SQUARE for processing payments. We share your information with third parties only when necessary for service provision, compliance with legal obligations, enforcing our Terms of Service, investigating suspected loss or harm, or to establish, exercise, or defend legal claims.

Safeguarding and Retention of Personal Information

We implement industry-standard security measures to protect your personal information from unauthorized access, accidental loss, and destruction. We limit our team's access to your data to a need-to-know basis.

We retain your data as long as it is needed for legitimate business purposes. After which, it is securely deleted unless it is required to prevent fraud, for account recovery, or if mandated by law.

Access to Personal Information and Withdrawal of Consent

You can request access to update, correct, or delete your personal information. You can also withdraw your consent for us to use your data at any time, subject to legal and contractual restrictions. Please contact us to exercise these rights.

Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices. We will notify you of any significant changes and encourage you to review the policy periodically.

Contact Us

We encourage open communication for any privacy-related questions or concerns. Please feel free to contact us:

Phone: (778) 653-6737

Email: admin@spyce.ca

Facebook: SPYCE

Last Updated: July 12, 2023